SpotMyID Customer Support
Have a question about SpotMyID?
Please visit our FAQ page to find answers to the most common questions we are asked. Or log in to your SpotMyID Account Manager, which is filled with useful resources.
Still can't find what you need?
SpotMyID professional support staff is available daily to paid SpotMyID 5-pack and 10-pack customers to answer all technical, sales and billing inquiries.
Users who have registered for the FREE 2-pack SpotMyID monitoring package still have full access to the information in their Account Manager.
Upgrade any time
to the SpotMyID 5-pack or 10-pack for full access to telephone and live chat technical support!
To ensure prompt service, please submit a support ticket before calling or opening a live chat. This can be done quickly and easily:
- Log in to your account
- Submit a ticket
- Indicate whether you are looking for sales, technical or billing support
Technical support can be accessed via phone, live chat or electronic submission.
Please have your ticket number and email address on hand before calling the SpotMyID support line. If you do not have a ticket number, please take a moment to open one by logging in to your account. We're happy to answer any questions you may have regarding SpotMyID service.
Sales questions are welcomed by SpotMyID staff via phone, e-mail or live chat.
Billing inquires must be done through electronic submission, for security reasons and in order to protect your privacy. Please log in to your account and open a billing ticket. We will address your inquiry promptly.
Support Information and Hours of Operation
Telephone and Live Chat Support Hours:
Monday - Friday: 9:00 am - 6:00 pm (EDT)
Telephone Support:
Toll Free: 1-866-987-SPOT (7768)
Local: (905)-315-3473
Ticket Support:
24/7/365
Mailing Address and E-mail:
5063 North Service Road,
Suite 100
Burlington, Ontario
Canada L7L 5H6
“I keep an eye on my accounts but I've been hit twice in the past two years by credit card thieves. Each time it's taken me months to sort out all the effects of the theft – it's not just the money you're out, you know? It's all the time and calling the banks and tracking it all down. I really don't want to do through that again! As soon as I heard about SpotMyID I signed up. It's exactly the kind of service I was looking for.”
- Carla T., Toronto.
Who is using
SpotMyID?
SpotMyID is for consumers who want
to be proactive about protecting their identity.
Need Help?
Talk to Live Support:
1-866-987-SPOT [7768]
